Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-07 Person 5 5 0

Excellent facilities - very clean and modern. Lovely caring staff - all the nurses were extremely friendly, personable yet efficient. The consultant was also efficient, down to earth and compassionate.

Cleveland Clinic London Hospital 2022-08-07 Person 5 5 0

Mr. Grover was clear in his explanation of the cause of the problems, the treatment given to me by the NHS, the possible types of treatment. However, because of the length of time since the operation in May, he explained that he needed to know about the current state of the fistula before deciding on the next course of action and in his opinion, this was best achieved through another angiogram which he agreed to organise as soon as possible. I felt very reassured and have full confidence in the care provided by Mr. Grover.

Cleveland Clinic London Hospital 2022-08-07 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-06 Person 4 5 0

Friendly and efficient staff.

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

Very helpful staff, excellent facilities.

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-06 Person 4 5 0

Generally the standard of care was very good, and I was most impressed by the procedure which Cleveland used for the recruitment and five-month training of its its initial staff. They seem highly motivated, and work well together. Ollie who prepared me for my anaesthesia contrasted the culture of the Cleveland group very favourably with the "cultural stagnation" of the NHS. The Admissions Team did not work well with me. I have explained the problems to them and Professor Hakim in emails which should be available to you. Nurse Shola who was principally responsible for my pre-op assessment on 2 August was unable to communicate clearly with me in English at times, because her accent was unclear. I had to ask her to repeat her questions and comments frequently. One example was the mispronunciation of "hernia" as "hynia". When I the asked her to spell the word, she simply repeated "hynia" until I insisted on her spelling it, which she then did correctly. As an initial contact with nursing staff this did not inspire confidence. The technician sent from phlebotomy to install the cannula in my arm on 4 August seemed to lack the requisite skill. Nurse Katie discovered that he had made a serious mistake. She replaced the cannula and did so without a trace of pain, whereas the technician had given me some pain.

Cleveland Clinic London Hospital 2022-08-06 Person 4 5 0

As pleasant a time as one could expect as a patient as opposed to a healthy tourist. I do not like to score a five stars as even I am not perfect.

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

You did what was expected